Privacy policy

PRIVACY POLICY

CHANTEADOUR (“CHANTEADOUR,” “we,” “our,” or “us”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit chanteadour.com (“Website”), make a purchase, communicate with CHANTEADOUR, subscribe to marketing communications, or otherwise interact with our Website and services.

By using the Website, you acknowledge the practices described in this Privacy Policy.


INFORMATION WE COLLECT

Depending on how you interact with CHANTEADOUR, we may collect information including:


CONTACT INFORMATION

  • First and last name
  • Email address
  • Phone number
  • Billing address
  • Shipping address


ORDER INFORMATION

  • Products purchased
  • Order number
  • Purchase amount
  • Shipping and delivery information
  • Order history
  • Communications regarding your order


PAYMENT INFORMATION

When you make a purchase, information necessary to process your payment is collected. Payment transactions may be processed through third-party payment service providers.

Payment information is used only as necessary to process, authorize, manage, or address transactions and related issues.


MARKETING INFORMATION

If you choose to subscribe to our marketing communications, we may collect your email address and information relating to your marketing preferences.

CHANTEADOUR currently does not send promotional SMS/text marketing messages.


WEBSITE & DEVICE INFORMATION

When you visit chanteadour.com, certain information may be collected automatically through cookies and similar technologies, including information such as your browser type, device information, IP address, Website activity, pages viewed, and interactions with the Website.


HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process and fulfill orders
  • Process payments
  • Send order confirmations and shipping updates
  • Deliver products to customers
  • Respond to customer-service inquiries
  • Handle cancellations, refunds, replacements, or shipping claims
  • Communicate regarding transactions
  • Send marketing emails when you have chosen to receive them
  • Maintain and improve the Website
  • Protect the Website and our customers
  • Detect or prevent fraud, unauthorized transactions, or misuse
  • Respond to payment disputes and chargebacks
  • Maintain appropriate business and transaction records
  • Comply with applicable legal obligations

We may also use information for other purposes that are disclosed to you at the time information is collected or as otherwise permitted by law.


EMAIL MARKETING

Customers may have the option to provide their email address to receive product announcements, launches, restock information, promotions, educational content, and other CHANTEADOUR marketing communications.

Marketing emails are separate from transactional communications relating to an order.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided within the marketing email.

Even if you unsubscribe from marketing communications, CHANTEADOUR may continue sending non-promotional communications when necessary to complete or service a transaction, address an order, respond to an inquiry, or provide important information relating to your purchase.

CHANTEADOUR does not currently use phone numbers for promotional SMS/text-message marketing.


COOKIES & SIMILAR TECHNOLOGIES

CHANTEADOUR may use cookies and similar technologies to operate and improve chanteadour.com.

Cookies may be used for purposes such as:

  • Maintaining essential Website functionality
  • Remembering Website preferences
  • Supporting shopping and checkout functionality
  • Maintaining Website security
  • Understanding Website performance and usage
  • Improving the customer experience

Some cookies may be necessary for the Website to function properly.

Depending on your browser and applicable law, you may be able to manage or disable certain cookies through your browser settings or Website privacy controls. Disabling certain cookies may affect Website functionality.

CHANTEADOUR does not currently use advertising pixels or third-party advertising tracking technologies such as Meta Pixel, TikTok Pixel, or Google Analytics based on our current Website practices.

If these practices change, this Privacy Policy may be updated accordingly.


HOW WE DISCLOSE INFORMATION

CHANTEADOUR does not sell customers’ personal information for money.

We may disclose personal information to service providers when reasonably necessary to operate our business, process transactions, fulfill orders, or provide services requested by customers.

These parties may include:

  • Payment-processing providers
  • Shipping and delivery carriers
  • Website and ecommerce service providers
  • Technology and hosting providers
  • Professional advisers or service providers where reasonably necessary

These providers may receive only the information reasonably necessary to perform their applicable services and may process information according to their own privacy practices and applicable law.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or property, investigate suspected fraud, protect customers, or address security concerns.


PAYMENT INFORMATION

Payment information submitted during checkout may be processed by third-party payment providers that help CHANTEADOUR complete transactions.

CHANTEADOUR does not use customers’ payment information for unrelated purposes.

Customers should not send complete credit-card or debit-card numbers through ordinary email or social-media messages.


SHIPPING INFORMATION

To fulfill an order, CHANTEADOUR may provide necessary customer information to shipping or delivery providers.

This may include your name, shipping address, phone number, email address, and other information necessary to process and deliver your shipment or investigate a shipping-related issue.


FRAUD PREVENTION & PAYMENT DISPUTES

CHANTEADOUR may use and retain relevant transaction information to detect suspected fraud, prevent unauthorized activity, protect our business, and respond to payment disputes or chargebacks.

When responding to a payment dispute, relevant information may be provided to payment processors, card networks, financial institutions, or other parties involved in resolving the dispute.

This information may include order confirmations, transaction details, shipping and tracking information, delivery records, customer communications, and applicable Website policies.


DATA RETENTION

CHANTEADOUR may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business records, resolve disputes, prevent fraud, enforce our policies, and comply with applicable legal, tax, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.


INFORMATION SECURITY

CHANTEADOUR takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online system, Website, electronic transmission, or storage method can be guaranteed to be completely secure.

Customers are encouraged to use appropriate precautions when submitting information online and should never send sensitive payment information through unsecured communication methods.


ADULT PRIVACY

CHANTEADOUR products and Website purchases are intended for individuals who are at least 18 years old.

We do not knowingly collect personal information through Website purchases from children under 18.

If we become aware that personal information from a minor has been collected in a manner inconsistent with this policy, we may take appropriate steps to delete or otherwise address the information.


YOUR PRIVACY CHOICES & RIGHTS

Depending on where you live, applicable privacy laws may provide you with certain rights concerning your personal information.

These rights may include the ability to request:

  • Access to certain personal information we maintain about you
  • Correction of inaccurate personal information
  • Deletion of certain personal information
  • Information about how personal information is collected or disclosed
  • A copy of certain personal information
  • Withdrawal from certain marketing communications
  • Other privacy rights available under applicable law

Not every right applies in every circumstance, and certain information may need to be retained when permitted or required by law.

To submit a privacy-related request, contact chanteadour@gmail.com.

We may need to verify your identity before completing certain requests.


U.S. STATE PRIVACY RIGHTS

CHANTEADOUR sells products to customers throughout the United States.

Residents of certain states may have additional rights under applicable state privacy laws. The availability and scope of those rights depend on the applicable law and whether CHANTEADOUR meets the law’s applicable requirements or thresholds.

Where required by law, CHANTEADOUR will honor applicable privacy rights and will not unlawfully discriminate against a customer for exercising an applicable privacy right.

CHANTEADOUR does not sell customers’ personal information for money.


THIRD-PARTY WEBSITES & SERVICES

The Website may interact with third-party services necessary to provide payment, checkout, shipping, or other functionality.

Third-party providers operate under their own privacy practices, terms, and security procedures.

CHANTEADOUR is not responsible for the privacy practices of independently operated third-party websites or services.

We encourage customers to review the applicable privacy policies of third-party services when appropriate.


CHANGES TO THIS PRIVACY POLICY

CHANTEADOUR may update this Privacy Policy periodically to reflect changes in our business, Website, products, technology, privacy practices, or applicable requirements.

When this Privacy Policy is updated, the revised version will be posted on chanteadour.com with an updated effective date.

We encourage customers to periodically review this Privacy Policy for changes.


CONTACT US

If you have questions regarding this Privacy Policy or would like to submit a privacy-related request, please contact:

CHANTEADOUR

Texas, United States

Email: chanteadour@gmail.com

Website: chanteadour.com