Shipping policy

CHANTE ADOUR Shipping Policy

CHANTE ADOUR wants your order to arrive safely and on time. Please review our shipping policy before placing your order.

Processing Time

All orders are processed within 2–3 business days after your order is placed.

Your order will be shipped through UPS Standard Shipping.

Once your order has been processed and shipped, you will receive an email with your tracking information.

Estimated Delivery Time

After your order ships, please allow approximately 4–5 business days for delivery.

Please keep in mind that delivery times are estimates and are not guaranteed. Delays caused by the shipping carrier, weather, holidays, high shipping volume, or circumstances outside of CHANTE ADOUR’S control may occur. CHANTE ADOUR is not responsible for carrier-related delays.

Shipping Locations

CHANTE ADOUR currently ships within the United States only. We do not currently offer international shipping.

Incorrect or Incomplete Shipping Addresses

Please double-check your shipping information before completing your order.

If an order is shipped to an incorrect or incomplete address provided by the customer, the customer is responsible for any additional shipping costs required to resend the package.

If your package is returned to us because of an incorrect or incomplete address, we will contact you regarding reshipping.

Lost Packages

If your tracking information indicates that your package is delayed or potentially lost, please contact us first.

We will investigate the shipment with UPS. If UPS officially declares the package lost, we will work with you to arrange a replacement.

Please note that we cannot replace or refund a package solely because it has been delayed. We must allow UPS to complete its investigation and officially declare the package lost.

Delivered Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please contact us as soon as possible.

We will investigate the shipment with UPS and determine the appropriate next steps.

Damaged or Leaking Products

We take care to package your order properly. However, if your product arrives damaged or leaking, please contact us within 3 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• Photos of the damaged product

• Photos of the packaging and shipping box

• A brief description of the issue

Once we review the damage, we will arrange a replacement when appropriate.

Returns & Exchanges

All sales made on www.chanteadour.com are final.

Due to the nature of the product, we do not accept returns, refunds, or exchanges for products that have been purchased and shipped.

Please make sure you review your order carefully before completing your purchase.

Questions About Your Order?

We’re here to help. If you have questions or concerns regarding your shipment, please contact us with your order number so we can assist you as quickly as possible.